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A Visionary Customer Service Application
With its unique, on-demand customer service application,
salesforce.com is changing the way companies build customer
loyalty by helping them transform customers into evangelists.
Developed by the leader in on-demand customer relationship
management (CRM), Salesforce is the one customer service
solution that your agents will actually love.
Get Up and Running in Weeks
The Salesforce award-winning customer service solution can be
deployed in weeks, not months or years. And with our multitenant,
on-demand solution, upgrades are truly seamless—you'll benefit
from enhanced capabilities to both the software and the platform with every new
release.
Improve Agent Productivity
Salesforce was designed to bring the simplicity of the Web to every agent. Our
dream agent desktop combines the best of CTI, agent console technology, and
workflow automation to maximize your agents' productivity. Salesforce's easy Web
interface lowers training time and increases agent adoption.
Respond Quickly to Business Changes
Point-and-click configuration tools allow even non-technical managers to respond
quickly to changes by automating business processes and creating custom
screens in hours, so you can stay ahead of your evolving business needs.
Call Center: Empower Your Agents to Delight Customers
Transform agents into brand champions with an easy-to-use customer service
application that provides a true 360-degree view of the customer and a powerful
agent desktop complete with CTI integration. Up-to-the-minute reporting keeps
managers’ fingers on the pulse of the business for rapid response to business
changes.
Customer Portal: Turn Customers into Evangelists
In an increasingly connected world, customer self-service has become a way of
life. Deliver 24/7 self-service with the Web 2.0-powered Salesforce Customer
Portal, and drive greater customer loyalty through customer driven communities
and unprecedented online access to information and resources.
